Often people view conflict in a negative manner and try to avoid it; however, the truth is most high-functioning teams recognize that conflict is natural and embrace the art of conflict. Despite globalization and other changes that have occurred across the nation's workforce, many employees believe that much of workplace conflict is handled with an iron fist. The hard cost of conflict resolution can result in wasted time, lost work days, a lack of productivity, sabotage and theft, legal cost, decreased customer service, and a loss in skilled employees. The ability to manage conflict in the workplace benefits not only your company's financial bottom line, but also the integrity of your organization and the psychological well-being of your team.